All of our products have a processing time of 2-3 business days. This time is required before it leaves our facility for in stock and made on demand personalized products. Our standard shipping is via UPS Ground or USPS Parcel Select and takes 3-6 business days on average. We also offer Priority Shipping via USPS Priority mail, which is 2-3 business days. The time it takes to receive your order is processing time plus shipping time.

We offer international shipping through USPS International Mail or UPS International Ground. VAT fees are not included in the purchase price.

At this time we do not offer rush shipping options. We work hard to ship all of our orders out as quickly as possible and in the order received.

Our warehouse is located in Southern California, specifically Redlands, CA. All products are made in house and shipped from this location.

Our payment options are all major credit cards, as well as PayPal. We do not accept checks or cashier checks.

Yes. All of our raw materials are sourced from within the USA and we create all of our products in house, in Redlands, CA.

We offer personalization on almost every product we offer. All of our planners offer a personalized name on the front cover and a personalized message on the inside cover. We also offer personalized word sticker sheets for any word you may use a lot in your planner.

Our policy states we can not edit any orders after the checkout process, but if you have a simple request, such as address change, please reach out. If the order has not processed yet, we may be able to help. We cannot make personalization edits, as our orders go in to production immediately after the order is placed. If the order has already shipped, we do not have the ability to edit any order information.

All of our orders are picked up by the USPS or UPS from our facility. Ususally, these packages are not scanned into the system right away, but they have already been picked up. Please give your tracking number 1-2 business days to accurately show your details.

Unfortunately, the only information we have on your order once it leaves the facility is the same tracking information you see. USPS or UPS can occasionally have delays, but there is nothing we can do to speed this process up. If the package is delayed for more than 3 business days, please reach out.

If your order has not been shipped out, please reach out to our customer service team as soon as possible with the correct address using our chat function or contact page.

If the order was already shipped, please reach out and our team will do whatever we can to cancel shipment, please keep in mind that the shipping address cannot be changed while in transit.

If the order is out for delivery or already delivered, there is nothing we can do to get the orignal package back to you. Please reach out to our team at this time for additionial options.

Due to the nature of our personalized products, we currently do not offer returns on our products. However, If you receive a defective product, please reach out to us before writing in the planner and we will make it right.

Our full return policy can be found here: https://colibripaperco.com/pages/shipping-returns

Due to the nature of our personalized products, everything is made in house and on demand. Due to this reason, we are unable to cancel an order if production has already started. Generally, there is a few hours after the order is placed before it goes into design and production.

If your planner or other item came damaged, please reach out to us before using or writing in your product. We will make it right for you with a replacement. Please include a description along with a photo of the damaged item when reaching out.

Depending on the order size, we do offer bulk discounts. Please reach out to us with an inquiry.

We do not have a wholesale program in place at this time, but we can offer bulk ordering discounts on larger orders until our wholesale program is in place. Please reach out to us with an inquiry.

We will be constantly designing and launching additional cover art, sticker sheets and other stationary products. Please subscribe to our newsletter for information on these launches.

For any additional questions, please reach out to us through our contact page.

Our team is available for customer service requests Monday-Friday, 9AM - 5PM PST. We are closed on Saturday and Sunday.