Privacy Policy

This Privacy Policy describes how Colibri Paper Co LLC (“Colibri Paper Co,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit, use, or make a purchase from colibripaperco.com, use a Colibri customer account or custom-planner feature, communicate with us, or otherwise interact with our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” means any user of the Services, including customers, website visitors, and individuals whose information we receive in connection with the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described here. Where applicable law requires consent, we process information according to the consent and privacy choices you provide.

Personal Information We Collect
The personal information we collect depends on how you interact with the Services and may include:

Contact information: name, email address, telephone number, billing address, shipping address, and other contact details.
Order and transaction information: products purchased, product options, discounts, order history, payment status, fulfillment status, shipping method, tracking information, returns, refunds, and transaction records. Payment-card information is processed by our payment providers, and we generally do not receive complete payment-card numbers.
Account information: account identifiers, verified email addresses, saved addresses, login and authentication records, saved planners, shared builds, and account preferences.
Customization and submitted content: planner specifications, dates, layouts, page selections, personalization, names, messages, cover selections, uploaded calendar or holiday information, sticker text, images, designs, and other content or instructions you submit for a customized product or Service.
Device and browsing information: browser type, device type, operating system, IP address, time zone, approximate location derived from IP address, cookie identifiers, pages and products viewed, searches, referral information, cart activity, checkout activity, and interactions with the Services and our communications.
Communications: information you provide when you contact customer support, submit a question, participate in a survey or promotion, or otherwise communicate with us.
Reviews and public content: reviews, ratings, photographs, names or display names, and other content you choose to submit for publication.
Marketing preferences: whether you agreed to receive email or SMS marketing, consent timestamps, unsubscribe status, cookie choices, and other communication preferences.
Fraud and security information: information used to detect, investigate, and prevent fraudulent transactions, misuse, security incidents, or other unlawful activity.
If you submit information about another person—for example, a recipient’s shipping address or a name used for personalization—you are responsible for having authority to provide that information for the requested purpose.

How We Collect Personal Information
We may collect personal information:

Directly from you, including when you place an order, create or access an account, build or save a custom planner, subscribe to marketing, submit content, write a review, or contact us.
Automatically through the Services, including through cookies, pixels, tags, local storage, log files, and similar technologies when you browse or interact with the Services.
From service providers and business partners, including Shopify, payment providers, shipping carriers, marketing and analytics providers, review providers, fraud-prevention services, and platforms you use to interact with us.
How We Use Personal Information
We may use personal information to:

provide, operate, maintain, and improve the Services;
create and manage customer accounts, saved builds, share links, and customer preferences;
process payments, produce customized products, fulfill orders, arrange shipping, provide digital downloads, and manage returns, refunds, cancellations, and replacements;
communicate about accounts, orders, payments, production, fulfillment, shipping, downloads, policy changes, security, and customer-service requests;
remember selections and personalize the Services;
measure site performance, understand how customers use the Services, troubleshoot errors, and improve products and features;
send marketing communications when you have agreed to receive them, including personalized product recommendations and browse, cart, and checkout reminders;
provide advertising and measure advertising performance, subject to applicable law and your privacy choices;
protect the Services, customers, and our business; authenticate users; prevent fraud; investigate suspicious activity; and enforce our terms and policies;
comply with legal, tax, accounting, regulatory, and recordkeeping obligations; and
establish, exercise, or defend legal claims.
Email Marketing and Personalized Reminders
When you have agreed to receive marketing communications, we may use your email address, customer account information, marketing preferences, purchase history, and interactions with our store to send personalized marketing messages. These messages may include reminders about products you viewed, items left in your cart, an unfinished checkout, relevant product recommendations, promotions, and information about our products or services.

We may use cookies and similar technologies to recognize a browser or device and associate browsing or shopping activity with an existing customer or email subscriber. This can allow us to personalize communications based on products viewed, cart activity, checkout activity, and previous purchases. We process this information according to applicable law and the marketing and privacy preferences you provide.

Browsing the website, creating an account, or placing an order does not by itself subscribe you to marketing emails. You may unsubscribe at any time through the unsubscribe link in a marketing email or by contacting us. Opting out of marketing does not prevent transactional communications concerning an account, order, payment, shipment, product download, or customer-service request.

Cookies and Similar Technologies
We and our service providers use cookies, pixels, tags, local storage, and similar technologies to operate the Services, remember your preferences, understand site usage, protect accounts and transactions, measure performance, and support marketing and advertising.

These technologies generally fall into the following categories:

Necessary technologies support core functions such as security, account access, shopping carts, checkout, fraud prevention, and privacy choices.
Analytics technologies help us understand traffic, performance, and how visitors interact with the Services.
Advertising and marketing technologies help measure campaigns, personalize advertising, recognize returning browsers, and support personalized marketing where permitted.
You can manage optional tracking through the Privacy & Cookie Choices controls available on our website. You can also control cookies through your browser settings. Blocking necessary technologies may prevent portions of the Services from functioning correctly.

Where required by law, optional analytics and advertising technologies are used according to the consent choices you provide. We recognize Global Privacy Control signals where required by applicable law. Because there is no universally accepted standard for every other “Do Not Track” signal, we may not respond to signals other than legally recognized opt-out mechanisms.

Shopify also uses cookies and similar technologies in connection with the commerce platform. Information about Shopify’s practices is available through Shopify’s Cookie Policy.

How We Disclose Personal Information
We may disclose personal information in the following circumstances:

Commerce and technology providers: including Shopify, cloud hosting, storage, website infrastructure, customer-account, production, and technical-support providers.
Payment and transaction providers: to process payments, detect fraud, manage disputes, and complete transactions.
Fulfillment and shipping providers: including postal services, carriers, label providers, and other providers needed to produce and deliver an order.
Communications, marketing, analytics, and advertising providers: to deliver requested communications, send consented marketing, understand performance, measure campaigns, and provide advertising subject to applicable law and your choices.
Review, support, and customer-service providers: to collect reviews, respond to requests, and support customers.
Professional advisers: including accountants, attorneys, insurers, auditors, and other advisers where reasonably necessary.
Legal and safety purposes: when we believe disclosure is required by law, legal process, regulation, or government request, or is reasonably necessary to protect rights, property, safety, customers, the public, or the integrity of the Services.
Business transactions: in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate protections.
At your direction or with your consent: when you request or authorize disclosure.
Our store is powered by Shopify. You can learn more about Shopify’s handling of personal information in the Shopify Consumer Privacy Policy.

Targeted Advertising, Sale, and Sharing
We do not sell personal information for monetary payment. We may allow advertising and analytics partners to collect or receive identifiers, device information, and internet or network activity to provide or measure targeted advertising. Under some United States state privacy laws, these activities may be considered a “sale,” “sharing,” or processing for targeted advertising even when no money is exchanged.

Where applicable, you can opt out through the “Your Privacy Choices” link on our website, through our Privacy & Cookie Choices controls, or by using a legally recognized browser-based opt-out signal such as Global Privacy Control. We will not knowingly discriminate against you for exercising an applicable privacy right.

Legal Bases for Processing
If you are located in the European Economic Area, United Kingdom, Switzerland, or another jurisdiction that requires a legal basis, we generally process personal information under one or more of the following bases:

Performance of a contract, including processing an order, producing a customized product, providing account features, and delivering customer support.
Consent, including for certain marketing communications and optional cookies or tracking.
Legitimate interests, including operating and improving the Services, securing transactions, preventing fraud, understanding business performance, and communicating with customers, where those interests are not overridden by your rights.
Compliance with legal obligations, including tax, accounting, consumer-protection, and regulatory requirements.
Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain customer accounts and order history, fulfill customization and support requests, comply with legal and tax obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods vary based on the type of information, the nature of our relationship with you, legal requirements, operational needs, and whether the information is needed to establish, exercise, or defend legal claims. When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to backups and legal requirements.

Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No security method or transmission over the internet is completely secure, and we cannot guarantee absolute security. Do not send sensitive payment or account information through unsecured channels.

You are responsible for protecting account-access links, credentials, and devices. Please contact us if you believe your account or personal information has been compromised.

Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Products intended for students are purchased and customized by adults. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and delete it as required.

International Data Transfers
We are based in the United States and use service providers that may process information in the United States, Canada, the European Economic Area, and other countries. These countries may have data-protection laws different from those where you live. Where required, we and our providers use recognized safeguards for international transfers.

Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including the right to:

request access to or information about personal information we maintain;
request correction of inaccurate information;
request deletion of certain information;
receive a portable copy of certain information;
withdraw consent where processing relies on consent;
object to or request restriction of certain processing;
opt out of marketing communications;
opt out of sale, sharing, or targeted advertising where applicable;
limit certain uses of sensitive personal information where applicable; and
appeal a decision regarding a privacy request where applicable.
These rights are not absolute and may be subject to exceptions. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

To submit a privacy request, contact us using the information below or use the “Your Privacy Choices” link on our website where applicable. You may unsubscribe from marketing emails using the unsubscribe link included in each message.

If you are in the European Economic Area or United Kingdom, you may also lodge a complaint with your local data-protection authority. We encourage you to contact us first so we can try to address your concern.

Third-Party Websites and Services
The Services may contain links to third-party websites, platforms, or services. Their privacy and security practices are governed by their own policies. We are not responsible for third-party privacy practices, content, or security.

Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, technology, Services, or legal obligations. We will post the revised policy on this page and update the “Last updated” date. We may provide additional notice when required by law.

Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to make a complaint, contact us at:

Colibri Paper Co LLC
1200 Arizona St, STE B13/14
Redlands, CA 92374
United States
Email: help@colibripaperco.com